Refund/ Exchange


Refund/ exchange is not recommend since the international shipping fees and our stock turnover are high. Specially some brands/ designers are only offer limited quantity. We accept refunds or exchanges on the defective items only. Refund also will be made on the "Sold Out " items.

ALL jewelry items CANNOT be refunded/ exchanged due to the health reason.  Except defective items.

 

Returns
Returns must be made within 14 days upon received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please email contact@citycharmstyle.com before you return/ exchange the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
contact@citycharmstyle.com

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email at contact@citycharmstyle.com first.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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